Special to IFN

Holiday returns aren’t easy! And we don’t mean the part where you explain to your mother why you returned the sweater she gave you.

Stores are not legally required to accept exchanges or give refunds unless the merchandise was defective or misrepresented. While most retailers do offer refund and exchange programs, policies vary greatly from one store to another. 

The following tips should help to make your holiday returns run more smoothly:

♦ Get the details on a product’s warranty. Most electronics and home appliances come with warranties that are to be fulfilled by the manufacturer, not the retailer. Find out how the store handles returns and repairs if an item stops working or needs replacement parts. Will the retailer ship the item to the
manufacturer for you? Or will you need to deal with the manufacturer directly? Knowing the answers will leave you well-prepared for any future issues.

♦ Keep your receipt and packaging. Most stores will only accept returns and exchanges if you can present the item with its receipt and original packaging. 

♦ Know the rules for returning gifts without a receipt. Returning gifts without a receipt can be tricky. Without a receipt, most retailers offer store credit or an exchange rather than a full refund to your original method of payment, especially if the item is marked down or on clearance.

♦ Bring your ID. Many stores ask to see your ID when you return an item to avoid holiday return scams. Sometimes retailers require you to bring your ID and the original form of payment. If this is the policy of the store where your gift is from, you may need the assistance of the gift-giver in order to be reimbursed.

♦ Make returns in a timely fashion. Almost all return policies are valid during a specific time period. Some stores modify their return period during the holidays, so don’t risk missing your chance to make your return. Take the item back to the store without delay.

♦ Watch out for return scams. Be on the lookout for fraudulent return policies or suspicious third-party return services that promise to handle the process for you. Always follow official channels and platforms when returning items.